qbajee Privacy Policy

1 Introduction and Scope

qbajee ("we", "us", "platform") provides a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By accessing the qbajee platform, registering an account, or using any of our services, you are considered to have fully accepted the terms of this Privacy Policy. This Policy applies to our website, mobile application, and all associated services.

We place the highest priority on your privacy, and this Policy is an important part of our transparent relationship with you. It is our responsibility to keep you fully informed about how every piece of information we collect from you is used.

2 Information We Collect

qbajee collects various types of information, described in detail below:

2.1 Information You Provide Directly

When you open an account or use services on qbajee, the following information is collected:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• National ID card (NID) or passport number (for identity verification)
• Address details (city, district, postal code)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Any documents or images submitted by you

2.2 Automatically Collected Information

When you use the platform, the following information is automatically recorded:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and click history
• Login and logout time and date
• Gaming and betting activity logs

2.3 Financial Transaction Information

Details of every deposit and withdrawal are stored securely. We keep records of all transactions with a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000. Full payment card numbers are never stored.

3 Purpose of Data Collection

qbajee uses your information only for specific and legitimate purposes. The purposes for which we collect information are:

• Account Management: To create, verify, and securely manage accounts.
• Identity Verification (KYC): To meet legal requirements for anti-money laundering and age confirmation.
• Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To provide assistance through 24/7 live chat and email.
• Fraud Prevention: To detect suspicious transactions and account activity.
• Responsible Gaming: To help protect users by identifying signs of excessive gaming behavior.
• Service Improvement: To analyze and improve platform performance.
• Legal Compliance: To comply with applicable laws and regulations.

4 Legal Basis for Processing

qbajee processes your personal information based on the following legal grounds:

4.1 Performance of a Contract

When you register with qbajee, a service agreement is created. Processing your information is necessary to fulfill the terms of that agreement — such as account management and transaction processing.

4.2 Legal Obligation

Processing information is mandatory to meet anti-money laundering requirements, age verification, and other legal obligations.

4.3 Legitimate Interests

Processing information to ensure platform security, prevent fraud, and improve services is part of our legitimate interests.

4.4 Consent

For marketing communications and optional services, we rely on your explicit consent. You may withdraw this consent at any time.

5 Sharing Information with Third Parties

qbajee may share information with third parties in limited circumstances and under strict conditions:

5.1 Payment Processors

Necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.

5.2 Technology Partners

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others may receive a limited amount of session data in order to deliver their services.

5.3 Legal Authorities

Required information may be provided on the basis of legal orders, judicial directives, or legitimate requests from government authorities.

5.4 Security Auditors

Necessary information may be shared with verified security auditors to ensure the security and integrity of the platform.

6 Cookies and Tracking Technologies

The qbajee platform uses cookies and similar technologies to improve your experience. The types of cookies are described below:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring the core functionality of the platform. They cannot be disabled.
• Analytics Cookies: Used to understand how users interact with the platform and to improve the quality of services.
• Preference Cookies: Used to remember your language, game preferences, and other settings.
• Security Cookies: Used for fraud detection and account protection.

You have the option to disable non-essential cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the platform.

7 Data Retention and Security

7.1 Data Retention Period

Your personal information is retained for as long as your account remains active. Even after an account is closed, information may be retained for a defined period to meet legal requirements, resolve disputes, and prevent fraud.

7.2 Security Measures

qbajee takes the following technical and organizational measures to protect your information:

• All data transmission secured through SSL/TLS encryption
• End-to-end encryption of stored data
• Two-Factor Authentication feature
• Regular security audits and vulnerability assessments
• Data access controls — only authorized staff can access the necessary information
• Data backup and disaster recovery planning

7.3 Response to a Data Breach

If a data breach is identified, we will respond promptly and notify affected users in a timely manner in accordance with applicable law.

8 Your Rights

As a qbajee user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we collect and store about you.
• Right to Rectification: If there is any inaccuracy in your information, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You have the right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or email.

9 Privacy of Minors

qbajee is a platform for users aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.

ID document verification is carried out at the time of registration to confirm age. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

10 Changes to This Policy

qbajee reserves the right to update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the Policy will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continuing to use the platform after changes have been made means you are considered to have accepted the revised Policy.

We recommend that you review this Policy regularly so that you are always informed about how your information is being used.

11 Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact us. Our support team is always ready to help you:

We will consider any request regarding your data protection with due importance and try to respond promptly.